MUMBAI: If there’s one place in India where the mercury never messes with productivity, it’s Amazon’s fulfillment centres. While much of the country battles sweltering heatwaves and endless traffic snarls, Amazon India has been quietly rewriting the rulebook on how warehouses and logistics hubs should care for their people—not just parcels.

During a walkthrough at its DEL5 Fulfilment Centre in Haryana, Amazon India showcased its climate-controlled spaces and ergonomic layouts designed to keep its teams not just moving, but thriving. The company’s operations, built for speed and scale, now wear a wellness-first badge with pride.

“We’re constantly upgrading our fulfillment infrastructure to raise the bar on employee and associate experience and operational excellence,” said Amazon India director – operations Salim R Memon. “Our buildings are designed to deliver on both speed and safety—ensuring a high-performance environment that supports our teams every day”.

The fulfilment and sortation centres now feature real-time heat index monitoring systems, allowing site managers to tweak shifts and break schedules depending on external weather conditions. The buildings come equipped with cold water stations, electrolyte supplements, ergonomic workstations, air-conditioned rest areas, and on-site Amcare units staffed with medical professionals.

Outside the warehouses, Amazon is extending comfort to the kerbside. Its ‘Project Ashray’—now expanded to 100 locations—offers fully air-conditioned roadside rest points for delivery associates. These spaces include washrooms, mobile charging stations, hydration setups, shaded seating, and first-aid kits, making them safe havens on long delivery routes.

To beat the heat even further, the company has deployed smart routing technology that charts optimal delivery paths based on real-time weather and traffic, cutting down exposure to harsh conditions. And in emergencies, the Dial 4242 ambulance service stands ready with no-cost basic and advanced life support.

The e-commerce giant also plans to offer free health check-ups to over 80,000 delivery associates and partners across India by the end of 2025. These measures mark Amazon’s ongoing push towards building a resilient, people-first supply chain.

With year-round demand stretching the workforce thin, the focus on associate wellbeing could prove to be Amazon’s biggest productivity hack yet.