The West Bengal government has actually sent a reminder to the centre for ‘immediate‘ extension to the rest of Kolkata. "It has not only written for the immediate extension of Cas in Phases 2 and 4 (entire North and South Kolkata), but already sent a reminder. Local cable operators (LCOs), in fact, have actually started pushing set-top boxes (STBs) in non-Cas areas as well in anticipation of any announcement," says an industry source.

The nodal officer in West Bengal government contradicted a newspaper report which said that the three governments have written that due to low satisfaction among most customers they are not willing to extend Cas. "We have written nothing of the sort," A Sanyal tells Indiantelevision.com.

The Delhi government wants a survey done on customer satisfaction. Sources also say that the Maharashtra government has not yet written to the Information & Broadcasting ministry.

Trai officials admit there are problems in Cas implementation, but say that most of them are matter-of-course issues and they are being set right.

Trai says that one of the main problems is that itemised billing is not happening uniformly in Delhi. But apart from that, quality of service complaints are not large in volume.

Trai has issued a tender notice asking for survey agencies to send their bids for surveys on service related issues and the tender has not been finalised. The question, thus, of Delhi government stating it does not want Cas due to customer dissatisfaction is wrong, industry sources say.