MUMBAI: In these difficult times caused by the Covid2019 pandemic, entertainment and information keep floating into our television sets despite the shelter-in-place mandate. Although the TV viewership growth slowed down in the sixth week of the Covid2019 disruption, it is evident that audiences across India are consuming more content than during the pre-crisis period. While the spike has been attributed to various factors, the “real heroes” who are ensuring the flow of content have been undervalued: the distribution platform operators (DPOs).
A few days back, the ministry of information and broadcasting (MIB) also urged Direct-to-home (DTH) operators, multi-system operators (MSOs) and local cable operators (LCOs) in a letter to continue to provide uninterrupted services to their subscribers and cooperate with other players within the distribution chain. Despite health risks, the DPOs have kept working on ground.
How ZEEL honours distribution partners through multilingual campaign
Zee Entertainment Enterprises Ltd (ZEEL) has come forward to pat its distributors on their backs. The network has rolled out two digital campaigns commending cable and DTH operators. One of the promos features Bollywood Badshah Shah Rukh Khan watching TV in a hall, superimposed with his own voiceover which thanks the ”superheroes” on account of whom Indian audiences are able to watch the superheroes of the screen in the comfort of their homes even as the pandemic is wreaking havoc. For the second short film, ZEEL’’s top TV stars were roped in and they are seen thanking and clapping for the entire workforce employed with LCOs, MSOs and DTH platforms for the effort they are putting into ensuring that viewers at home stay connected, informed and entertained.
Ideation of the campaign
ZEEL chief consumer officer Prathyusha Agarwal has said that their creative partner Lowe Lintas worked very closely with their teams on the concept and the execution of the applause film. The ubiquitous mobile phone was innovatively deployed as actors across channels of the network came together to create this extraordinary salute. Moreover, several solutions were deployed to ensure that the post-production work could be done seamlessly. She also noted that the entire concept to production was completed in record time and the major investment was all the people coming together and pouring their heart and soul into creating the film.
“In line with the rising trend of movie-watching, as part of this campaign we also used the concept of creating a parallel between superheroes and the true super heroes of this lockdown - our distribution partners. This was entirely a movie footage-based film made across languages executed by the teams at ZEEL. In the true spirit of being ‘Extraordinary Together’ we at ZEEL have viewed this adversity as an opportunity to innovate creatively and come up with methods of executing communication even while most stakeholders have been at home,” she added.
Agarwal says that consumers have been confined to their homes, making TV entertainment an ‘essential service’ infusing positivity and uplifting the mood of the nation. She added that ZEEL wholeheartedly applauds the undaunted efforts of distribution partners across the country through this multilingual campaign. “As the entire ecosystem is fast moving towards digitization and lower contact, we see this contextualized campaign in each genre and region as a strong trigger for the long due behaviour change towards prompt and proactive online subscription payments,” she added.
How ZEEL is working closely with DPOs; encouraging online payment mechanisms
ZEEL chief revenue officer and affiliate sales Atul Das expressed his faith in the long and valuable partnerships with all of the distribution partners making them ‘Extraordinary Together’. According to him, it is this extraordinary partnership that has been instrumental in ensuring that the consumers have been able to enjoy uninterrupted entertainment. He also added that ZEE recognizes and deeply appreciates the challenges that the distribution partner fraternity has faced as a result of the Covid-19 lockdowns.
“We had observed that in the changed environment, our distribution partners had been keen to promote contactless payments and online recharge. We have taken a step further to extend our unflinching support by promoting the online recharge option through our vast network of national and regional channels with an intention to communicate with them in their local languages. Through this campaign, we also expressed our heartfelt thanks to each of our DPOs, and would like to assure them of our continued support and are committed to work closely with them in the days to come,” he added.
He stated that ZEEL supports the digitisation endeavours of its partners by encouraging consumers to move towards online payment mechanisms. According to him, the campaign is their effort of extending partnership to help distribution associates by ensuring that the message quickly reaches billions of consumers. This in turn allows DPOs to continue to provide their services seamlessly to consumers, he added.
How the DPOs respond to ZEEL’s online recharge campaign
Tata Sky MD and CEO Harit Nagpal: “ZEEL was amongst the first to respond to remind customers to recharge in time, during the lockdown, so that they can remain connected to the world outside their homes. We are happy that ZEEL partnered with us and other DPOs to come out with a consumer campaign to acknowledge the contribution of DTH partners, and also to encourage consumers to make online payments through the Tata Sky app & website.”
IndusInd Media & Communications Ltd. (IN Digital & NXT) CEO
Vynsley Fernandes: “Encouraging consumers to make monthly subscription payments in a contactless manner via online mechanisms has now emerged as a priority for our industry. ZEEL’s online recharge campaign is a reflection of a true partnership approach that comes in at a time when the whole of the industry is adjusting to new ways of collecting subscription payments online. We really appreciate ZEEL’s support to promote this campaign through their network channels at this critical hour.”
Digiana Projects Pvt. Ltd chairman and managing director Sukhdev Singh Ghumman:
“We as partners are fully committed to ensure that consumers get uninterrupted access to all content. Through the online recharge campaign, ZEEL has made a pioneering effort in spreading the message to consumers on how to keep the entertainment going while staying in the safety of their homes. We have also played the promos on our local channels to promote the campaign. We thank ZEEL for their wonderful initiative.”
Asianet Digital Network Pvt. Ltd. president and CCO Shankar Narayan:
“Online payment mechanisms have emerged as a new normal not just in metros but in regional markets as well. ZEEL with its strong regional presence has truly been very supportive with the multilingual and culturally relevant online recharge campaign for our market. We really appreciate the support that the Zee Network has extended towards making this initiative into a full fledged national campaign.”
Along with these leading players, several other distribution partners from across the country including Haldwani Digital, Darsh Digital Patna, Cable Combine Communications Siliguri, Skynet Allahabad, KCBPL, Kolkata and many others have expressed their deep appreciation for ZEEL’s online recharge campaign that is now on-air across the network channels.
