Mumbai: The latest edition of Havas' proprietary Meaningful Brands 2023 report reveals how consumers have moved from being cynical with “purpose-washing” by brands to an analysis of the relevance of purpose that is more inward-looking and personal. This year, the Global Meaningful Brands study surveyed more than 91,000 people, with over 1300 brands across 10 markets and 42 categories.
‘The Age of Cynicism’ was announced as the key consumer theme by The Meaningful Brands study conducted by Havas, in 2021. It found that consumers were casting a cynical eye and that their trust in brands was dipping at an alarming rate.
One of the biggest takeaways from the 2023 study - people wouldn’t care if 73 per cent brands disappeared today.
In India, Google has emerged at the top for 2023’s most Meaningful Brands as a result of delivering strongly on both personal and collective benefits. Others in the top five include: #2 Amazon, #3 Youtube, #4 Whatsapp, and #5 Flipkart.
Agenda 2023: How can brands make a meaningful difference, not just to the world around us but also to the lives of consumers and operate in a manner that empowers consumers by elevating their day-to-day experiences and offering them a sense of control? The answer: the Me-conomy playbook.
Brands must now acknowledge that apart from a sense of purpose, people should be at the centre of what brands care about most. Today, brands must become hyper-focussed on meeting the individual demands of their consumers.
Consumers are setting new demands on businesses and expectations on brands and rewarding those who meet them. So, while we are in an era where brand purpose and brands doing meaningful work is still important but it’s one where the idea of purpose must become deeply rooted in the daily personal lives and living of people. As people struggle with personal impact of ecological degradation and economic upheaval, brands must help consumers cope better with these personal challenges.
Which is why: purpose just got personal. 43 per cent of consumers feel that the world is headed in a wrong direction. The ecological and economic crisis is real – what has changed is that one in four feel this crisis in their daily lives and within those, 62 per cent feel personally affected in multiple ways. And they want brands to do something about it.
According to our 2023 study, 67 per cent people want to engage with brands that are purpose-focussed rather than just profit driven while 68 per cent say they will stop buying from companies that do not respect the planet or society.
Yet, 58 per cent don’t think brands are being transparent about their commitments and promises and 65 per cent are tired of brands pretending they want to help society when, in reality, all they care about is making money.
Fact is that while consumers are willing to take steps including personal sacrifices, brands are not yet measuring up on these two parameters. Consumers are keen to take individual accountability and be the agent of change themselves, with three out of five saying that they are prepared to make personal sacrifices to save our planet and 66 per cent admitting that they have begun changing their behaviour to adapt to the environmental pressures the world is facing today. The need of the hour is for brands tap into the pulse of their consumer base and connect with them personally.
In India specifically:
1. The Most Meaningful Brands perform 39 per cent better than average brands when they deliver on personal benefits. 69 per cent consumers believe brands should help with their health and wellbeing, whether it is physical, mental or spiritual. Brands who want to stand-out must also exhibit resilience and positivity, especially in the face of crises.
2. One of the biggest insights revealed by the study is how the newest kids on the consumerism block, the Gen Z, value positivity and the need to put themselves first. High scores show that Gen Z is not just the happiest (71 per cent) and most optimistic (70 per cent), but they are also very determined in expressing their sense of self. Brands that help them express their individuality meaningfully outperform other average brands by 66 per cent.
3. There is also a strong tendency among consumers to be positively inclined towards brands and businesses that help simplify and streamline consumers’ lives – so much so that compared to the average brand, Meaningful Brands perform 60 per cent better in improving consumers’ Quality of Life.
Another dimension that strongly contributes to consumers’ Quality of Life is the sense of control. With the pandemic as part of our recent and turbulent history, it is understandable why control emerges as a top dimension that brands should consider. Emphasis on factors like a brand ‘helps me feel more in control of my day-to-day life’ and ‘enables me to be smarter with my money and/or time’ are indicative of consumers’ growing desire to draw a sense of security and certainty from brands which they perceive may be within their locus of control.
Most Meaningful brands ranking: India vs. world
4. In India, Google has emerged at the top for 2023’s most Meaningful Brands as a result of delivering strongly on both personal and collective benefits. It is not surprising given Google’s enhanced role in the daily lives of people – be it financial transactions (Google Pay makes an appearance in the top 10), connections on call or the vernacular voice assistant. Google as a brand has a higher share of everyday life transactions of consumers and is at the forefront of helping them achieve their personal goals and aspirations.
5. Not only do the most meaningful brands make consumers’ lives easier but also make the everyday more enjoyable by driving interpersonal engagement. Others in the top 5 include: #2 Amazon (85.74), #3 Youtube (85.52), #4 Whatsapp (85.27), and #5 Flipkart (83.04).
So, what is the new playbook for Brands to become more “personally relevant” and meaningful to people?
1. Make wellness universal: To make mental and physical wellness universal and democratize aspirational lifestyle benefits.
2. Help me feel more: To enable people to do and feel more as inspiration for new behaviours and ideas.
3. Seamless: To make it all super-seamless and remove barriers by making consumer lives easy.
4. Access: A new view on value – affordability for access. Brands must endeavour to offer products and services so more people can reach them. In Havas' Meaningful Brand's study, value and a range of products ‘that best fits my needs’ ranked as key attributes among in the 2023 survey.
5. Do more, show-off less: To position purpose-driven activities transparently—with honesty, humility, and humour.
Speaking about the return of the Meaningful Brands study, Havas India group CEO Rana Baria said, “The world has changed from 2021 to 2023 and this year’s Meaningful Brands India report couldn’t have come at a more opportune moment. Although we see large-scale global trends emerging, it is the market specifics and category insights that truly sets this study apart. Over the years, we have won many key clients on the back of the knowledge we have drawn from this proprietary study, and we continue to leverage it to take actions: to bridge the gap between consumer expectations from brands and their experiences. Staying ahead of the curve is a given when we have a tool as robust as the Meaningful Brands study.”
Havas Media India chief strategy office Sanchita Roy said, “Our new Meaningful Brands study has put the focus back on consumers. The study finds that brands that have understood how to be meaningful in the lives of consumers are significantly outperforming the market across parameters including driving a greater share of wallet, generate higher KPIs and also deliver top and bottom-line growth. Brands can effectively leverage our findings to make their consumers feel empowered, engaged and enabled.”
Havas Creative India chief strategy officer Anirban Mozumdar added, “While it is important for brands to deliver functionality and to be socially responsible, the personal element has gotten missed out. Between solving a skin problem and helping save Orangutans in distant Borneo, brands and marketers have forgotten the personal and immediate payoff for those we serve – beyond mere functionality and the tokenism of a distant good. Consumers want brands to support their personal quest for health and well-being, bringing optimism and energy, stand with them with shared resilience and positivity – above all, help express themselves as individuals. With so much going wrong and out of control, they want brands to simplify and give them some control over their lives.”
