MUMBAI: The use of the internet and other digital media and technology to support 'modern marketing’ has given rise to the concept of digital marketing, and we at Tanishq believe that the focus has always been on building a 360-degree marketing plan, with seamless integration of products, services and communication. We try to not look at traditional and digital as two separate entities. Although digital ad spends have shown a considerable increase in comparison to traditional media, the base however, continues to be relatively smaller. Regardless, we have intensified the number of digital assets and we are also leveraging new-age tools at disposal like geo-targeting, virtual reality, online-to-offline attribution modelling etc., basically all tools that help us ensure maximum accessibility of the brand, for the consumers.
Most categories and brands are focusing on a multichannel media approach and that has reflected a lot in the festive season as well. With regards to the ad spend share for FMCG brands, we have noticed a reduction in their focus from traditional mediums like TV and seen them re-direct their path to the digital front with customised campaigns across YouTube, Facebook, Instagram and other social channels.
With the upcoming concept of omni-channel marketing, a smart digital strategy becomes all the more critical. No more can we focus only on one medium, especially if buyers themselves are branching out through new arenas. A diversification in mediums is essential when it comes to communicating our brand messaging.
Brands today are evolving with its consumers, and are looking towards transforming mass online marketing to one-to-one interactions to engage with the consumer. As a result of this, we are already on our way to developing a big-data driven approach to create moments of delight for our consumer through an intelligent recommendation system, not to mention taking the in-store experience online through AR/VR tools. Basically we want to be present with the customer, when the “intent rich” digital discovery moment occurs.
(The author is associate vice president, marketing, jewellery division at Titan Company. The views expressed here are her own and Indiantelevision.com may not subscribe to them)
