Mumbai: Telecom Regulatory Authority of India (TRAI) has issued a warning against Fraudulent Calls Impersonating TRAI on 21 August 2024. It stated in a press release that, “The Telecom Regulatory Authority of India (TRAI) does not initiate communication with customers regarding mobile number disconnection through messages or otherwise. TRAI has not authorised any third-party agency to contact customers for such purposes. Therefore, any form of communication (call, message, or notice) claiming to be from TRAI and threatening mobile number disconnection should be considered a potential fraudulent attempt and must not be entertained.

The disconnection of any mobile number due to billing, KYC or misuse if any, is done by the respective Telecom Service Provider (TSP). Citizens are advised to be vigilant and not get panicked to fall prey to suspected fraudsters. They are further advised to cross-verify such calls by contacting the authorised call centres or customer service centres of the respective TSP.

To prevent the misuse of telecom resources for cybercrime and financial fraud, citizens are encouraged to report suspected fraudulent communications through the Chakshu facility on the Department of Telecommunications’ Sanchar Saathi platform.”